Returns and Refunds Policy

At (gadgetdealsnepal.com) , we are committed to ensuring your satisfaction with every purchase you make. Our Returns and Refunds Policy outlines the terms and conditions under which you can return or exchange a product, as well as request a refund. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in the same condition that you received it.
• The item must be in its original packaging, with all accessories, manuals, and warranty cards intact.
• The return request must be made within 7 days of the date of delivery.
• Some items, such as consumables, software, and clearance items, may not be eligible for returns. These will be clearly marked on the product page.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Items that have been used or damaged after delivery.
• Items without original packaging or missing accessories.
• Clearance or sale items.
• Personal care items such as headphones, earphones, or wearable gadgets that have been opened.
• Gift cards and vouchers.
• Software or digital products that have been downloaded or activated.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer support at support@gadgetdealsnepal.com with your order number and the reason for the return.
2. Approval: Once your request is reviewed, we will confirm the eligibility for return. If approved, we will provide you with instructions on how to send the item back to us.
3. Return Shipping: The customer is responsible for the shipping costs associated with returning the item unless the product is defective or incorrect. We recommend using a trackable shipping method to ensure that the product reaches us safely.
4. Inspection: After receiving the returned item, we will inspect it to ensure it meets our return criteria. This process may take up to 3-5 business days.

4. Refund Process

Once your return is approved and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days to the original payment method.

• Credit/Debit Card Payments: Refunds will be credited to your card within 5-7 business days after the refund is processed.
• Bank Transfers: Refunds for payments made via bank transfer may take 7-10 business days.
• Cash on Delivery (COD): For COD orders, refunds will be made via bank transfer. You will be required to provide your bank account details for the refund to be processed.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, contact us at support@gadgetdealsnepal.com. Once the exchange request is approved, we will guide you through the process.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 48 hours of receiving the order. You may be required to provide photographs or videos of the damage for verification purposes. Upon approval, we will offer a replacement or a full refund, including return shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please follow these steps:

• Check Your Bank Account: It may take some time before the refund is officially posted.
• Contact Your Bank or Credit Card Provider: Refund processing times can vary, and there may be delays.
• If you have done all of the above and still haven’t received your refund, please contact us at support@gadgetdealsnepal.com for assistance.

8. Order Cancellations

If you wish to cancel an order, please contact us immediately at support@gadgetdealsnepal.com. Orders can only be canceled before they are shipped. Once the item has been shipped, the cancellation request will be treated as a return and will follow the return process outlined above.

9. Shipping Costs

• Return Shipping: Customers are responsible for the shipping costs associated with returning a product unless the item was damaged, defective, or incorrect.
• Non-Refundable Shipping Fees: The original shipping cost (if any) is non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
• Exchanges: If you are exchanging a defective item, we will cover the cost of shipping the replacement to you.

10. Contact Information

If you have any questions about our Returns and Refunds Policy, or if you need help with a return, please contact us:

Email: support@gadgetdealsnepal.com
Phone: +977-40711317, 9801111304
Address: Akar Complex block c first floor f5, mahabouddha, Kathmandu, Nepal

We appreciate your understanding and cooperation. At gadgetdealsnepal.com, we strive to offer you the best shopping experience and customer service. Thank you for choosing us for your gadget needs!